Web Seminar for Shared Services

02/08/2007

Process Mapping for Shared Services

Web seminar 3pm 13th September 2007

Process Mapping is high on the list of essential tools for shared service operators. Process Mapping can serve many important purposes beyond merely document the process; it can help improve efficiency, clarify process scope and boundaries, identify duplication and redundancy, be a powerful communication aid and much more.

What are the essential features you should look for in a Process Mapping tool?

Ease of use
Ease of linking to documents, applications, triggers, volumes, times, executors
Analysis – by role, swim-lane, status
Reporting and Exporting – to RTF, Excel, HTML
Compliance indication – to quality standards and regulatory requirements (e.g., Sarbanes-Oxley)
Communication and sharing good practice
Simulation

In this FREE, one-hour seminar we will look at real examples of process mapping in a shared service environment.

How does mapping add value?
How should it be maintained?
What are the golden rules
How should process mapping be set-up
What is the typical cycle - ‘Map through to ‘stable’ state’
What are the key considerations
How does mapping tie-in with other initiatives such as benchmarking and introducing new technology
To what extent should you engage with the ‘executor’ teams

To register for the web seminar and for more details visit the Score Research/Fassbex web site shared services web seminar

Or please contact us on 01928 513383 or protosuk@pallas-athena.com