I cannot check in my model in the Protos Explorer any more.
The text processor has not registered during the installation or upgrading of Protos. You do this in the following way: - Use Windows Explorer to search for the file ProtosEdit.dll op. (For example in C:Program FilesProtosxyz. This depends on the installation.)
- Open a DOS window.
- In the DOS window, go to the folder that contains ProtosEdit.dll.
- Enter the following command at the DOS prompt: Regsvr32 ProtosEdit.dll.
- You now see a message that registration has taken place.
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An exported model can be edited in Protos Classic or Protos Personal / Enterprise(with another database). In the original database, the model remains available as "read-only". To be able to edit the process model on the original machine again, the model must be re-imported and the history remain in tact.
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I cannot fill in the 'Instruction' and 'Description' tabs for the objects. Why are these tabs grey and why can they not be filled in?
The text processor has not registered during the installation or upgrading of Protos. You do this in the following way:
- Use Windows Explorer to search for the file ProtosEdit.dll op. (For example in C:Program FilesProtosxyz. This depends on the installation.)
- Open a DOS window.
- In the DOS window, go to the folder that contains ProtosEdit.dll.
- Enter the following command at the DOS prompt: Regsvr32 ProtosEdit.dll.
- You now see a message that registration has taken place.
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I have made changes to the 'Description' tab. When I click on OK, I see the message: 'Cannot find member'. What now?
The text processor has not registered during the installation or upgrading of Protos. You do this in the following way:
- Use Windows Explorer to search for the file ProtosEdit.dll op. (For example in C:Program FilesProtosxyz. This depends on the installation.)
- Open a DOS window.
- In the DOS window, go to the folder that contains ProtosEdit.dll.
- Enter the following command at the DOS prompt: Regsvr32 ProtosEdit.dll.
- You now see a message that registration has taken place.
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I receive the message that I am using an illegal version.
Protos is probably installed for another user, and you are logging in with the wrong name. In other words: Protos can only be accessed by the person whose login was used during the installation.
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Do you have an official license? When you install Protos on your computer using a CD sent by us, you can request an installation code from the registration page on our website. In order to receive this installation code, you must first enter your license code. You receive this at the same time as you receive the Protos CD.
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My computer crashed so I want to re-install Protos. How do I do that?
To be able to re-install Protos, your license code must first be issued. You can contact our Service Desk for this. You can then use your license code to get an installation code from our registration page. You can then re-install Protos.
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Uninstall Protos via Start > Control Panel > Add or remove software, then select Protos. To re-install Protos, your license code must first be issued. You can contact the Service Desk for this.
You can then use your license code to get an installation code from our registration page. You can now re-install Protos. If you are installing Protos Personal, you have to replace the previously secured protos.db with the new protos.db.
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I have created a library document, and linked it to a process model. Now I want to link this library document to another process model, but it doesn't work.
It is possible to use a library document, which has already been linked to a process model, in a different place. This is done in the following way.
- Link the library object from the library to the data window. The library object is now an object within the process model.
- Link the document by dropping it on the activity.
- To now link the library object to another object within the model, open the process structure window and drag the document from here to the required object. This is why we advise you to link the library objects to the process model at the main process level.
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When exporting my model to RTF, the last 2 letters of the descriptions disappear.
This problem has been resolved with the release of Protos 6.1.2. If you have not yet installed Protos 6.1.2., you can make the text visible yourself by moving the right edge line (on the ruler) of the table to the left. This has to be done for every cell.
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